Difference between revisions of "Exploring the problem"
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A common complaint about consultation documents is that there is no discussion. For that reason, consultations often include some spaces for conversation or dialogue. E.g. public meetings, focus groups, consultative committees or citizen's juries. There are many electronic communication technologies that support discussions between people who are not necessarily all in the same room, or even present at the same time. | A common complaint about consultation documents is that there is no discussion. For that reason, consultations often include some spaces for conversation or dialogue. E.g. public meetings, focus groups, consultative committees or citizen's juries. There are many electronic communication technologies that support discussions between people who are not necessarily all in the same room, or even present at the same time. | ||
| + | <graphviz>digraph exploreclass { | ||
| + | size = "10, 10"; | ||
| + | rankdir = "TB"; | ||
| + | node [fontsize = "12", fontname = "Arial"]; | ||
| + | edge [fontsize = "9"]; | ||
| + | overlap = "scale"; | ||
| + | chat [label="real-time chat", shape="box"]; | ||
| + | commitment [label="Participants'\ntime commitment?", shape="diamond"]; | ||
| + | converse [label="K outcome?", shape="diamond"]; | ||
| + | delib [label="Deliberation, dialogue,\nextended conversations"]; | ||
| + | explore [label="Exploring the problem"]; | ||
| + | forum [label="Discussion forum", shape="box"]; | ||
| + | forumeg [label="PHPBB, ...", shape="none"]; | ||
| + | gis [label="Geographical IS", shape="box"]; | ||
| + | giseg [label="Google maps,\nCommunitywalk, ...", shape="none"]; | ||
| + | gss [label="Group support systems", shape="box"]; | ||
| + | gsseg [label="WebIQ, Zing, ...", shape="none"]; | ||
| + | ibis [label="Issue-based IS", shape="box"]; | ||
| + | ibiseg [label="Zeno, Dito, ...", shape="none"]; | ||
| + | list [label="Mailing list", shape="box"]; | ||
| + | listeg [label="Groupserver,\nSympa, ...", shape="none"]; | ||
| + | map [label="Mapping ideas"]; | ||
| + | mapstructure [label="Structures mapped?", shape="diamond"]; | ||
| + | media [label="Medium?", shape="diamond"]; | ||
| + | reactions [label="Getting reactions,\nfeelings, new ideas"]; | ||
| + | textchat [label="On-line\nchat systems", shape="box"]; | ||
| + | textchateg [label="IRC, chat rooms, ...", shape="none"]; | ||
| + | videoconf [label="Video\nconferencing", shape="box"]; | ||
| + | videoconfeg [label="Breeze, Marratech,\nDemocaster, ...", shape="none"]; | ||
| + | voip [label="Voice over\nInternet (VOIP)", shape="box"]; | ||
| + | voipeg [label="Skype, ...", shape="none"]; | ||
| + | |||
| + | explore -> converse; | ||
| + | converse -> reactions [label="immediate\nresponses"]; | ||
| + | reactions -> chat -> media; | ||
| + | media -> textchat [label="text"]; | ||
| + | textchat -> textchateg; | ||
| + | media -> voip [label="audio"]; | ||
| + | voip -> voipeg; | ||
| + | media -> videoconf [label="video"]; | ||
| + | videoconf -> videoconfeg; | ||
| + | converse -> delib [label="developed\narguments"]; | ||
| + | delib -> commitment; | ||
| + | commitment -> list [label="several\ntimes\na day"]; | ||
| + | list -> listeg; | ||
| + | commitment -> forum [label="every\nfew\ndays"]; | ||
| + | forum -> forumeg; | ||
| + | converse -> map [label="structured\nsolutions"]; | ||
| + | map -> mapstructure; | ||
| + | mapstructure -> gss [label="meeting\nprocess"]; | ||
| + | gss -> gsseg; | ||
| + | mapstructure -> ibis [label="arguments"]; | ||
| + | ibis -> ibiseg; | ||
| + | mapstructure -> gis [label="geography"]; | ||
| + | gis -> giseg; | ||
| + | }</graphviz> | ||
==[[Getting reactions]], feelings, new ideas== | ==[[Getting reactions]], feelings, new ideas== | ||
Latest revision as of 00:10, 7 December 2006
Given an agreed problem definition, participants can then start to explore the problem. They need the ability to see to heart of problem based on deep understanding of situation. As a group they can explore new ideas, develop new solutions, understand issues, disentangle ideas and so on.
A common complaint about consultation documents is that there is no discussion. For that reason, consultations often include some spaces for conversation or dialogue. E.g. public meetings, focus groups, consultative committees or citizen's juries. There are many electronic communication technologies that support discussions between people who are not necessarily all in the same room, or even present at the same time.
Getting reactions, feelings, new ideas
To get spontaneity, people need to interact in real time, in face-to-face encounters, video or audio conferences, chat rooms and elsewhere.
Deliberation, dialogue and conversations
For more subtle, and less rushed deliberation, arrange ongoing discussions, rather than quick chats. Any technology that facilitates a relay of responses or conversations can be used. Dialogue can be public—in an open environment with multiple participants—or private—between two users. Many discussion forums include both, allowing participants to converse with each other outside the general discussion.
Mapping ideas
This is a longer, more structured, process. Consultation participants work together to explore the ramifications of a problem, and plan alternative solutions (e.g. in a citizens' jury). Technologies supporting this task may facilitate alternate stages of creative brainstorming and organising the ideas produced. Computer technologies can help in keeping track of these ideas, generating a map participants can see. With the map, they no longer need to keep on repeating the same point, again and again, like a politician being interviewed on the radio.
